FAQ

Coaching and Training Frequently Asked Questions

What locations do you coach at?


We currently coach at the Browns Bay Racquets Club and Herne Bay Ponsonby Rackets Club in Auckland. Coaching is open to members and non-members. If you would like us to set up a programme at your club please get in touch.




How can I get graded to play competitive matches, interclub and tournaments?


If you would like to be graded, please contact us and we can set this up for you. If you have been a part of one of our coaching programmes before, we should know what to grade you as.




How can I pay for my coaching programme?


Payments can either be made by cash or online banking. Please make payment by cash at first session of the programme, or if by online banking, prior to the first session or the programme. Online payments can be made to account: 12-3059-0432506-52.





Shop Frequently Asked Questions

Do you have the best prices?


We have the best prices in New Zealand, guaranteed. If you see a lower price please let us know and we will match it.




Why should I buy from the Double Dot Pro Shop instead of somewhere else?


We stock a large number of products, and offer the best prices! We can offer expert advise on all of the brands and products in our store, and we have tried and tested the products ourselves. We support many squash players, coaches, clubs and events around New Zealand and internationally, and are operated locally in New Zealand.




How long will it take for my order to arrive?


It will take approximately 3-5 business days to arrive with you if you live in New Zealand. The approximate delivery time can also be found when you select your shipping option at checkout. If you need your order sooner, please contact us and we can deliver overnight for an extra $3 shipping cost.




Do you stock all of the products listed on your website?


We hold the stock of the majority of products listed on our website, unless otherwise listed, or if item is available for preorder. Some apparel items and shoe sizes may not always be available as there are a large number of different products in these categories and many different sizes. If you'd like to order an item we don't have in stock or listed on our website please get in touch and we can order it in for you.




Where do you ship to?


Our website is set up to ship within New Zealand and also to most other countries. If you want something delivered to a different country, please send us an email and we will arrange this with you.




Can I demo a racquet before I purchase it?


Yes. Visit us at our shop at the Browns Bay Racquets Club (4 Woodlands, Crescent, Browns Bay, Auckland, NZ, 0630) to try out a racquet. If you are not able to make it to our location, please send us an email and we can send you the details about how we can ship a demo racquet to you to try out.




Can I view or try on a product before I purchase it?


Yes. Come visit us at our shop at the Browns Bay Racquets Club (4 Woodlands Crescent, Browns Bay, Auckland, NZ, 0630).




When should I change my racquet grip?


Your racquet grip should be changed once it starts slipping in your hand or showing wear. If you play several times per week, you should probably change your grip once a month.




When should I change my racquet strings?


Strings should be changed when they break or lose tension. Over time strings lose tension, so generally should be replaced every year the number of times you play per week, or when they break. For example, if you play three times a week, you should replace your strings at least three times per year.




When should I change my squash shoes?


Over time the soles in indoor shoes will lose cushioning and support, and wear over time due to the nature of the fast impacting movements in squash. For the best comfort and support shoes should be replaced around every eight months if you are a competitive squash player, but if you don't play too often, they will last for longer.




What brands do you stock?


We stock a wide range of the leading brands in squash and tennis. Check out all our brands at www.doubledotproshop.com. If you would like to see another brand or product in our shop please let us know!





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Browns Bay Racquets Club
4 Woodlands Crescent
Browns Bay
Auckland, NZ, 0630

Monday-Wednesday
11am-2pm & 6-8pm

 

Thursday
11am-2pm & 6-7.30pm

 

Friday
11am-2pm & 5-7pm

 

Saturday
1-1.50pm & 3-5pm

 

Sunday
1-3pm

 

*SPECIAL JANUARY OPEN HOURS*
Can open on request - Call 021 239 1353

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info@doubledotsquash.com
+64 21 239 1353
Browns Bay Racquets Club
Herne Bay Rackets Club
New Zealand
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